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FAQs

RETURNS

*There are no refunds on items offered for FREE*

Our refund policy lasts 15 days. If 15 days have gone by since you have received the product, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

All US orders should arrive with customers within 15 to 25 days after the product process time i.e. 3 to 5 days.
For other countries please allow 20 to 30 days for the order to arrive.
 

WHERE ARE MY ITEMS COMING FROM?
Our fulfillment house is located in America, Australia, Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

The buyer is responsible for any duty or custom fees charged by his country . You should check if there are any prior to placing an order 


If you have any other questions, please hit reply on
this email and we will do our best to help you out.

Please be patient while we process and ship your orders.

Thank You!

Note: We are also an environmentally friendly enterprise trying to use as little packaging as possible while still ensuring good protection for your orders.

Please note that the low price on the package is for custom and taxes purposes .

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